Hard Skills and Soft Skills Working Together for Success

We must have soft skills. It is practical for an organization. Being in Leadership for many years in the healthcare environment is very rewarding. I've learned a lot, and I'm using this wherever I go, even at home and school. I got to handle different personalities by being patient and able to troubleshoot any problems related to the job and engage with the entire team. Good communication with the whole team can make the job easier, be open to everybody, address the problem, give ideas, listen to their feedback, and understand the situation. Not being offended by lousy feedback; instead, accept and change. 

I have a lot of experience working in the hospitality and healthcare industries. I can connect with customers, employees, and patients. Being in a Leadership position has helped me handle pressure, not be stressed, communicate well to the management and team to address a concern related to the job, and always be positive. Hard skills are more effective when we have soft skills. There are a lot of ideas that need to be shared to help our community. Being positive and dedicated to what we do will resolve them, no matter how hard it is. Always practice being a good team player, help the team, share ideas, listen, and understand one another. 

Owning your Education is essential as understanding everything. It is not just attending school for attendance but to absorb and understand what we learned. I've learned a lot from this quarter about the tech field. Five years from now, I will be working in the Tech industry. I am confident that I will be more effective and efficient wherever I go and combine my hard and soft skills.

Lyon, A. (2021, April 22). What are soft skills? top 8. YouTube. Retrieved December 11, 2022, from https://www.youtube.com/watch?v=hZSARM4VaVs 

Powell, A. (2018, August 30). Social skills increasingly valuable to employers, Harvard Economist finds. Harvard Gazette. Retrieved December 11, 2022, from https://news.harvard.edu/gazette/story/2017/10/social-skills-increasingly-valuable-to-employers-harvard-economist-finds/ 

Evaluating Human-Centered Design Methods as an Approach for Inclusive Design

Human-centered design is all about building a deep empathy with the people we're designing for; generating tons of ideas; building prototypes; sharing what we've made with the people we're creating for, and eventually putting innovative new solutions out in the world. When we observe something that we want to change for the better and stay grounded, that's how we start to come up with these ideas.

Every day we encounter issues that we want to address or change to benefit everyone. We observed from Home, Work, School, public areas, etc. That inspired our ideas for the betterment of all. We were engaging with people, knowing the problems, getting ideas, and doing the solutions. We must be open-minded, accept critiques, think about the answer, and ensure we are well-prepared (M. Wolske pg. 99). Cut waste ( (DevExplains 2:04), and be open. I go to Costco every other week for groceries; I like the price of their products but not the parking area. It could be better designed. It causes irritation, stress, and feelings of not wanting to go. Most customers probably feel the same way that I think. It's good that we have the tools to address our concerns, like Yelp, Customer reviews from their website, and social media.

For example, our teacher asked us to think of an idea. Our group decided to make a Parking Availability App. It will be the solution to a problem that will help Costco customers. We collaborated and used different communication tools like Microsoft SharePoint, Zoom, and group chat. We didn't need to see each other because these tools are designed to bring everyone together virtually. And what we call Inclusive design is also called Universal Design. It's making innovation that works better for everyone.

wwwDevexCom. (2016, November 18). Devexplains: What is human-centered design - and why does it matter?YouTube. Retrieved December 4, 2022, from https://www.youtube.com/watch?v=0bxtEqM2TQU 

Wolske, M. (n.d.). 4A: Recovering community: Designing for social justice. Illinois Open Publishing Network. Retrieved December 3, 2022, from https://iopn.library.illinois.edu/pressbooks/demystifyingtechnology/chapter/recovering-community-designing-for-social-justice/ 

DesignCouncilUK. (2014, July 28). Inclusive design: From the pixel to the city. YouTube. Retrieved December 3, 2022, from https://www.youtube.com/watch?v=U5hRXwPE5a4